This review page is currently available in English.
Support & report a problem
For HopHello support and account requests, email bryanchen@secondgenmedia.com. There is no in-app support inbox or automatic request tracking. This page sends nothing.
Open email to HopHello support
Your email app opens a draft. Review and send it yourself; opening the draft does not submit a request. No response-time guarantee is offered.
What to include
- The task you tried and the button or page name.
- What you expected and what happened.
- The time in UTC, browser and device.
- A screenshot with private details hidden, if useful.
Do not include passwords, verification or recovery links, tokens, patient information or exported account data. Remove URL query strings and private identifiers from screenshots. A collaboration title is sufficient for initial triage.
If a page stops responding
Wait for the result before repeating a submission. Refresh to check whether it saved. Keep your other signed-in session open. A separate browser session may help diagnose a profile-specific problem; do not disable browser security.